Philippines' First Neo Bank | EON Bank PH

Frequently Asked Questions

I already have an EON card (EON Prepaid or EON Cyber), do I need to open an EON account?

You can enroll your existing EON Prepaid or EON Cyber accounts by clicking “Open an Account” and selecting "Yes, I want to enroll my EON card". Enter your card number and complete the details being asked for our verification. Creating an account can make it easier for you to track transactions for each of your EON cards in the mobile app.

Can I link my PayPal account?

Yes, you can link your PayPal account. Just follow these steps: a. Go to “My Accounts” b. Select “Enroll Other Account” c. Click PayPal d. Input account details e. You have successfully linked your PayPal account!

Can I link my cards from other banks?

Yes, as long as it’s a Visa/Mastercard enabled card

Can foreigners open an account with EON?

Only Philippine citizens and residents can open an EON account.

Do I need to make an account if already have an EON card? (EON Prepaid or EON Cyber)

You can enroll your existing EON Prepaid or EON Cyber accounts by clicking “Open an Account” and selecting “Yes”. Creating an account can make it easier for you to track transactions for each of your EON cards in the mobile app.

How Do I Activate my EON account?

Once you open your EON online bank account in the Philippines, activating your EON Visa card is easy. Simply sign in to your EON account, choose the account you want to link, select the Lock Card icon, enter the 16-digit card number and activation code (last six digits of the card), and then select "OK." And that's it! Your EON Visa Card is instantly activated.

How can I access my EON account?

You can access your account through the mobile application. If you wish to access it through several devices, log in and then save each device as a “Trusted Device” to make it easier for you to log in across your devices later on.

How can I open an account?

Opening an EON account is done digitally through the app. All you have to do is click on “Open an Account” and complete the steps to instantly get your EON Account. Please prepare Valid IDs as this will be asked during the account opening process. Don’t worry! We accept a wide list of IDs.

How can I register my new card through the EON App?

Linking your new EON card to your virtual account is easy. All you have to do is follow these steps: a. If you have an existing EON Account · Log in to your EON Account · Click on the “Enroll Card” button on your dashboard · Select your card type · Input the required details · Undergo OTP verification · Create your profile · Take selfie Your card is successfully enrolled! b. If you don’t have an EON Account · Click on the “Open an Account” button on the register page · Input required details · Undergo OTP verification · Create your profile · Take selfie · You have successfully created an account and enrolled your EON card!

How do I change my Profile, Account, or Login details?

You can update your account details by clicking the Settings icon at the top right corner of the screen.

I forgot my account details. What can I do?

If you forgot your username, password, or both, simply click on the “Forgot Username and Password” button to retrieve your username or change password.

What IDs are accepted to open an account?

We accept a wide variety of IDs. For recommended IDs, you only have to scan one of these IDs: • ACR (Alien Certificate Residency) • Company ID • Driver’s License • DSWD ID • GSIS or SSS or UMID • NBI clearance • OWWA ID • Pag-ibig Member ID • Passport • Philhealth ID • Postal ID • PRC ID • PWD ID • Senior Citizen ID • Solo Parent ID • School ID • TIN ID • Voter’s ID If you only have these IDs below, please prepare two IDs from this list: • 4Ps ID • AFP Dependent ID • Alien Certificate of Registration • Barangay Health Worker ID • Barangay ID • Company ID • Immigrant Certificate Registration • Police Clearance • Social Amelioration Card

What are the top features and benefits of opening a digital bank account with EON?

When you open an EON bank account online, you get to enjoy the following benefits: shop online, pay bills, buy top-ups and load, send and receive money to any bank in the Philippines, and withdraw cash at any BancNet or Visa ATM.

What is EON and what can I do with it?

The EON Electronic Money Account (EON E-Money) is an internet-based account that can be used for financial transactions without the need to visit a physical bank. It comes with a Visa prepaid card, which can be bought from EON’s partner distribution outlets. The card can be used via an ATM or any Visa-accredited physical or online store worldwide.

What kind of IDs can I use to open an account?

We accept a wide variety of IDs. These are our recommended IDs: ● ACR (Alien Certificate Residency) ● Company ID ● Driver’s License ● DSWD ID ● GSIS or SSS or UMID ● NBI clearance ● OWWA ID ● Pag-ibig Member ID ● Passport ● Philhealth ID ● Postal ID ● PRC ID ● PWD ID ● Senior Citizen ID ● Solo Parent ID ● School ID ● TIN ID ● Voter’s ID If you only have these IDs below, please prepare two IDs from this list: ● 4Ps ID ● AFP Dependent ID ● Alien Certificate of Registration ● Barangay Health Worker ID ● Barangay ID ● Company ID ● Immigrant Certificate Registration ● Police Clearance ● Social Amelioration Card

Where can I download the EON mobile app?

The EON PH app is available for download on the Apple App Store and the Google Play Store. Search for “EON PH” to find it.

Are my account names permanent?

No, you may change the names of your accounts by clicking “Manage Accounts” on your EON Dashboard sample

Can I Upgrade my Accounts?

After you're done with your EON account application, you have the option to upgrade your account. You can upgrade your account by clicking on the "Upgrade" button next to the Account type in the EON Account Details tab. Choose the type of account you wish to be upgraded to. Our team will then conduct the required identity verification before we approve your request.

Can I have multiple cards/accounts?

To know more about the different EON account levels, please click on this link. http://bit.ly/eonaccounts

Can I use my EON account abroad?

Upgrade requests usually just take 3-5 banking days to complete.

Does EON offer any interest rates?

Yes, you can use your EON account abroad through Visa Accredited partners.

How Can I Add Money or Cash-in to my EON Account?

Opening a join account is not yet possible on the EON application.

How can I link my EON Prepaid and Cyber Card?

A maximum number of 10 cards/accounts can be linked to your EON account.

How long does it take to upgrade an EON Account?

To link your cards, click “Enroll Card” on your EON dashboard and select the account you would like to enroll.

Is it possible to change my CVV on my EON virtual card?

Yes, you may change your CVV through the EON App. To do so, click the account you want to change. From there, click “Change CVV” and confirm your action. Kindly wait for 3-5 working days for the instructions to be sent to you in order to complete the process.

Is it possible to change my CVV?

Yes, you may change your CVV through the EON App. To do so, click the account you want to change. From there, click “Change CVV” and confirm your action. Kindly wait for 3-5 working days for the instructions to be sent to you in order to complete the process.

Is it possible to open joint accounts?

After you open a digital account with EON, you can start cashing in to your account. At the EON Welcome Screen, access additional menu options by tapping on the ellipses button. You can then select the cash-in button. A reference code will be generated after you enter the card number and tap on the generate reference number button. Present the reference number to the cashier along with your payment to complete the cash-in transaction.

Is there a Minimum Balance I have to maintain in my EON account?

There is no minimum balance for all EON accounts.

Is there an Annual Fee for my EON account?

The is no annual fee for any EON account.

What are the different account levels of EON?

The EON Cyber Account is the only one that has interest. To upgrade to an EON cyber account, you may register on our website. You can't upgrade through the app right now, but we'll be able to do so soon.

How do I pay my bill online with EON?

You can use the EON app to pay your bills online. Just download it from the Google Play Store or Apple App Store to enjoy a more seamless bills payment experience. Pay your bills through EON by following these steps: a. Go to “Pay Bills” on your EON dashboard b. Select a biller c. Select a source account d. Input transaction details e. Input OTP f. You have successfully paid for your bill through EON!

How safe is it to pay bills online with EON?

EON employs bank-grade security features to ensure a safe and reliable online bills payment experience. We use two-factor authentication (device registration and OTP) and comply with Bangko Sentral ng Pilipinas (BSP) regulations.

Why did my online bills payment fail?

It might be due to insufficient funds in your EON account. As a reminder, please make sure to always top up your EON account before doing bills payment. If you have sufficient funds and your transaction doesn’t push through within 24 hours, please don’t hesitate to reach out to us!

Will my bill be paid instantly?

EON gives you an easy and quick bills payment through the EON app. It is credited in real-time, however depending on the merchant or biller, it may take a few business days to reflect the payment in their system.

How do I pay my cable bill online with EON?

You can open an EON account to pay your bill online or use your existing Visa or MasterCard prepaid or debit card to pay. Download the EON Bank PH app now to start experiencing convenience at your fingertips.

How safe is it to pay cable bills online with EON?

EON employs strict security features to ensure a safe and reliable online payment for cable TV experience. We use two-factor authentication (device registration and OTP) and adhere to the latest standards for encryption.

Why did my cable online payment fail?

It might be due to having insufficient funds in your EON account for the transaction. As a reminder, please make sure to top up your EON account before doing bills payment.

Will my bill be paid instantly?

Quick cable payment online using the EON app is credited in real-time. However, billers process payments at different times. Check out their posting times so you can plan your payments accordingly.

How do I pay my credit card bill online with EON?

You can open an EON account to pay your credit card bill online. Download the EON app now to start experiencing its convenience.

How safe is it to pay my credit card bill online with EON?

EON Bank employs strict security features to ensure a safe and reliable online credit card payment experience. We use two-factor authentication (device registration and OTP) and adhere to the latest standards for encryption.

Why did my online credit card payment fail?

It might be due to having insufficient funds in your EON account for the transaction. As a reminder, please make sure to top up your EON account before doing bills payment.

Will my bill be paid instantly?

Quick online credit card payment using the EON app is credited in real-time. However, billers process payments at different times. Check out their posting times so you can plan your payments accordingly.

How do I pay my electricity bill online with EON?

Open an EON account to access our online electricity bill payment feature through the EON app and pay your bills hassle-free!

How safe is it to pay my electricity bill online with EON?

EON employs strict security features to ensure a safe and reliable online electricity bill payment experience. We use two-factor authentication (device registration and OTP) and adhere to the latest standards for encryption.

Why did my online electricity payment fail?

It might be due to having insufficient funds in your EON account for the transaction. As a reminder, please make sure to top up your EON account before doing bills payment.

Will my bill be paid instantly?

EON credits your payments in real-time when paying your electricity bill online using the EON app. However, it may take certain billers time to process payments.

How do I pay my phone bill online with EON?

Create an EON account via our app or website to access our telecom online payment feature.

How safe is it to pay my phone bill online with EON?

EON Bank employs strict security features to ensure a safe and reliable online phone bill payment experience. We use two-factor authentication (device registration and OTP) and adhere to the latest standards for encryption.

Why can’t I pay my phone bill online?

It might be due to having insufficient funds in your EON account for the transaction. As a reminder, please make sure to top up your EON account before doing bills payment.

Will my phone bills be paid instantly?

Quick telecom bill payment online using the EON app gets processed in seconds. However, billers process payments at different times. Check out the corresponding times with your telecom services company to plan your payments accordingly.

How do I pay school tuition fees online with EON?

Create an EON account via our app or website to access our school fees payment online feature. After logging into your account, it’s as simple as selecting your institution, entering relevant details, and proceeding to check-out!

How safe is it to pay school fees online with EON?

EON Bank employs strict security features to ensure a safe and reliable online school fees payment experience. We use two-factor authentication (device registration and OTP) and adhere to the latest standards for encryption.

Why can’t I pay my school fees online?

It might be due to having insufficient funds in your EON account for the transaction. As a reminder, please make sure to top up your EON account before doing bills payment.

Will my tuition fees be paid instantly?

Quick school fees payment online using the EON app gets processed in seconds. However, billers process payments at different times. Check out the corresponding times with your school to plan your payments accordingly.

How do I pay my water bill online with EON?

Download the EON app and create an account to access our online water bill payment feature.

How safe is it to pay my water bill online with EON?

EON employs strict security features to ensure a safe and reliable water bill payment experience. We use two-factor authentication (device registration and OTP) and adhere to the latest standards for encryption.

Why can’t I pay my water bill online?

It might be due to having insufficient funds in your EON account for the transaction. As a reminder, please make sure to top up your EON account before doing bills payment.

Will my bill be paid instantly?

Online water bill payments using the EON app gets credited in seconds. However, billers may process payments at different times.

How can I upgrade my account to increase my withdrawal limit?

We have the following EON Account Types: EON Starter, EON Lite, EON Plus, EON Pro, and EON Cyber. You can only upgrade your account to the next account type. To upgrade, click on the "Upgrade" button next to the Account type in the EON Account Details tab or click "Upgrade" in your EON App home view. For example, from EON Starter you can only upgrade to EON Lite. Our team will then conduct the required verification before we approve your request.

What is my withdrawal limit?

Each EON Account type has its own withdrawal limit. To know more, you may check out www.eonbankph.com select "EON Accounts" under Getting Started tab.

Where can I withdraw my funds?

You can withdraw your money hassle-free using your EON card from any UnionBank, Bancnet or Visa ATMs. Fees will apply when using non-UnionBank ATMs.

How can I add money or cash-in to my EON account?

After you open a digital account with EON, you can start cashing in to your account. At the EON Welcome Screen, click "Add Money", select 7-Eleven, our cash in partner, and enter your EON card number and mobile number. Click "Continue" and a reference code will be generated. Present the reference number to the cashier along with your payment to complete the cash-in transaction. Please ensure that you use the reference number on the same day.

How can I apply for EON prepaid Visa card?

You can apply through the EON PH app. Download the EON app and apply. To open an account, you will need to take a selfie, provide a valid I.D., and complete the information being asked to get your EON digital bank account. Applicable only in the Philippines.

How can customers upgrade their accounts?

We have the following EON Account Types: EON Starter, EON Lite, EON Plus, EON Pro, and EON Cyber. You can only upgrade your account to the next account type. To upgrade, click on the "Upgrade" button next to the Account type in the EON Account Details tab or click "Upgrade" in your EON App home view. For example, from EON Starter you can only upgrade to EON Lite. Our team will then conduct the required verification before we approve your request.

I don't have an EON app account yet but I have a physical EON Prepaid Card. How do I activate my EON account?

Download the EON PH app. Simply sign in to your EON account, click "Accounts" and enroll the account you want to link. Enter your 16-digit card number and click "Submit". And that's it! Your EON Prepaid Card is instantly activated.

What are the top features and benefits of having a digital bank account with EON?

When you open an EON bank account online, you get to shop online, pay bills, buy top ups and load, send and receive money to any bank in the Philippines, and withdraw cash at any UnionBank, BancNet or Visa ATM. Sending money to any bank is not applicable to EON Starter accounts.

Can I open an EON account without an ID?

Nope. Scanning your Valid ID is needed to open an EON account.

How can I change my PIN Code?

You can change your PIN code using the EON App or any UnionBank ATM machine. To change your PIN using the EON App, please follow these steps: 1. Go to your Dashboard Screen 2. Choose your account 3. Change PIN 4. Input current PIN 5. Input new PIN 6. Verify by reinputting the new PIN 7. Verify OTP 8. Your PIN has been successfully changed!

How can I change my default log-in preference?

You can change your log-in preference by clicking the Settings icon and going to the “Log In & Security” tab. You can then activate other log-in procedures through the toggle button.

How can I lock and unlock my EON E-Money Card?

Your EON E-Money card can be locked and unlocked through the EON app by following the steps below: 1. Go to your Dashboard Screen 2. Select your account 3. Select Cards 4. Click Lock/Unlock 5. Verify OTP 6. Your card has been successfully locked/unlocked!

How can I report a suspicious email or a phishing site?

In the app, click "Leave a Message" in the Contact Us section of the Log In screen or the Settings page to report a suspicious email or a phishing site.

How many Trusted Devices can I connect with my EON account?

The is no maximum number of Trusted Devices that you can connect to your EON account.

Is it safe to use the EON app?

EON is built with a multi-factor authentication system to ensure that your access and the transactions done through the app is secure.

What can I do if I receive no notification for a significant length of time regarding my transaction

If this happens, click “Leave a Message” in the Contact Us section of the Log In screen or the Settings page to be able to report this incident.

What is a One Time PIN (OTP) and why do I need it?

A One-Time PIN (OTP) is used to ensure that the transaction is validated by the account holder. This can be sent to your mobile number or be automatically generated through the app. The OTP provides your account with an extra layer of security, helping us to keep your funds safe.

What kind of IDs can I use to open an account?

We accept a wide variety of IDs. These are our recommended IDs: • ACR (Alien Certificate Residency) • Company ID • Driver’s License • DSWD ID • GSIS or SSS or UMID • NBI clearance • OWWA ID • Pag-ibig Member ID • Passport • Philhealth ID • Postal ID • PRC ID • PWD ID • Senior Citizen ID • Solo Parent ID • School ID • TIN ID • Voter’s ID We also accept Other IDs but 2 valid IDs will be required for submission: • 4Ps ID • AFP Dependent ID • Barangay Health Worker ID • Barangay ID • GOCC ID • Seaman’s Book

What to do in case I lost my EON Visa Prepaid Card?

If you lose your card, you can replace this by buying a new card from EON’s Partner Outlets. You may enroll the new EON card to your existing account through the EON App. This automatically replaces the EON card linked to your account (Note: please make sure you lock your card before replacing it). To replace your card, please follow these steps: 1. Go to your Dashboard Screen 2. Choose your account 3. Replace Card 4. Enter your card details 5. Confirm OTP 6. Input your card’s PIN 7. Change PIN 8. Your card has been successfully changed!

Do I need an EON account to send money online?

Yes, you need an EON account to access our money transfer online feature. Making one is quick and easy! Download the EON Bank PH app to start experiencing its convenience.

How long does the online money transfer take?

When you send money before 3PM via PESONET, your recipient will receive it on or before 10PM same day or next day depending on the receiving bank's processing time. For money sent via INSTAPAY, your recipient will receive the funds instantly.

How safe is it to send money online with EON?

EON employs bank-grade security features to ensure a safe and reliable online money transfer. We use two-factor authentication (device registration and OTP) and comply with Bangko Sentral ng Pilipinas (BSP) regulations.

What is the cost of online money transfer using EON?

You won’t have to pay fees if you transfer online to a UnionBank or another EON Account – it’s free of charge! Online fund transfer using INSTAPAY has a minimum fee of Php 10 per transaction while PESONET is free.

Which banks are applicable for fund transfer online?

You can transfer to EON, UnionBank, other Philippine banks, and even remittance centers!

Can I request for cancellation of the funds transfer?

All successful funds transfers can no longer be reversed or cancelled. Please always make sure to provide the correct details when you send money to an EON account.

How long does the cash transfer take?

Sending money to EON accounts is done in real-time! If funds are not reflected in your recipient’s account within 24 hours, don’t hesitate to contact our 24-Hour Customer Service.

How safe is it to send money to an EON account using the app?

EON has bank-grade security features to ensure a safe and reliable online funds transfer experience. We use two-factor authentication (device registration and OTP) and comply with Bangko Sentral ng Pilipinas (BSP) regulations.

What is the daily limit on the amount of cash I can transfer?

The maximum daily send money limit is capped at Php 100,000 for EON Lite, Php 500,000 for EON Plus, and Php 1,000,000 for EON Pro.

When would a send money transaction fail?

Send money from EON to EON may be rejected due to the following: • Your account has insufficient funds • Incorrect or invalid account number format Your account will not be debited when a send money request is rejected due to the above reasons. As a reminder, please make sure to always provide the correct details when you send money to an EON user.

Can I request for cancellation of the cash transfer?

All successful funds transfers can no longer be reversed or cancelled. Please always make sure to provide the correct details when you send money to an EON account.

Do I need to log in to EON to send money to a UnionBank account?

Yes, you need to log in to your EON account to access our send money feature. Making an account is quick and easy! Just download the EON app from the Google Play Store or Apple App Store to enjoy a more convenient way to send money to UnionBank.

How long does the cash transfer take?

Cash transfers via the EON app are done in real-time. If the amount you transferred does not reflect in the recipient’s UnionBank account within 24 hours, please contact our 24-Hour Customer Service.

How safe is it to send money to a UnionBank account using the EON app?

EON employs bank-grade security features to ensure a safe and reliable online cash transfer experience. We use two-factor authentication (device registration and OTP) and comply with Bangko Sentral ng Pilipinas (BSP) regulations.

What is the daily limit on the amount of cash I can transfer?

The maximum daily send money limit is capped at Php 100,000 for EON Lite, Php 500,000 for EON Plus, and Php 1,000,000 for EON Pro.

When would a cash transfer transaction fail?

Sending money from EON to UNIONBANK may be rejected due to the following: • Your account has insufficient funds • Incorrect or invalid account number format Your account will not be debited when a send money request is rejected due to the above reasons. As a reminder, please make sure to always provide the correct details when you send money to an EON user.

Can I request for cancellation of the new cash transfer?

All successful funds transfers can no longer be reversed or cancelled. Please always make sure to provide the correct details when you send money to an EON account.

How long does it take to send money to other banks?

When you send money before 3PM via PESONET, your recipient will receive it on or before 10PM same day or next day depending on the receiving bank's processing time. For money sent via INSTAPAY, your recipient will receive the funds instantly.

Is it safe to use EON to send money to other bank accounts?

EON employs bank-grade security features to ensure a safe and reliable online funds transfer experience. We use two-factor authentication (device registration and OTP) and comply with Bangko Sentral ng Pilipinas (BSP) regulations.

When would a cash transfer transaction fail?

Sending money from EON to OTHER BANKS may be rejected due to the following: • Your account has insufficient funds • Incorrect or invalid account number format Your account will not be debited when a send money request is rejected due to the above reasons. As a reminder, please make sure to always provide the correct details when you send money to an EON user.

Are there fees when I use my EON account?

Charges may apply depending on the kind of account and transaction facilitated. Please refer to the table below:

Can I do multiple transactions?

Yes, you can do up to 10 transactions. Upon reviewing your transaction details, you can add more transactions by clicking the “Add More” button. You will then be redirected to choose where to send money for your additional transaction. Repeat the process if you wish to add more transactions.

Can I pay for someone else’s bills?

Yes, paying for someone else's bills is possible through the EON app. You simply need to the get the payment information of the bill you're paying for.

Can I request for cancellation of the funds transfer?

All successful funds transfers can no longer be reversed or cancelled unless it was a system issue. Please always make sure to provide the correct details when you send money to an EON account or other banks.

Do I need an EON account to send money online?

Yes, you need an EON account to access our money transfer online feature. Making one is quick and easy! Download the EON app to get started!

Do I need an EON account to top up for games, telco, and transpo?

Yes, you need an EON account to access our online top up feature. Making an account is quick and easy! Start by downloading the EON PH app.

How can I send and receive money through EON?

Send money through EON by following these steps: a. Click the “Send Money” option on your EON dashboard b. Select a source account c. Select where to send money to from our list d. Input all necessary transaction details e. Review your transaction details f. Input OTP for verification g. You have successfully sent money through EON! Other users may also send you money through their EON app or through other mobile finance applications. Receive money via QR by following these steps: a. Click “Receive Money” on your EON dashboard b. Select which account you want to receive money from c. Input transaction amount d. Click “Generate QR Code” e. Let the sender scan your QR code f. Once the sender confirms the transaction, you will receive the amount in your selected account

How do I add to or withdraw from my EON E-Money account balance?

Add to your balance by following these steps: a. Click “Add Money” on your EON dashboard b. Select which account you want to add money to c. Select a partner d. Input the necessary transaction details e. Input OTP for verification f. You have successfully added to your balance! You can withdraw from your balance through any of our branches. Find a branch near you through our Branch Locator.

How do I know if my bill payment has been processed?

An in-app notification should let you know if the transaction was completed. Additionally, you should also receive an email regarding the transaction being processed.

How do I pay for Bills through EON?

You can use the EON app to pay your bills online. Just download it from the Google Play Store or Apple App Store to enjoy a more seamless bills payment experience. Pay your bills through EON by following these steps: a. Go to “Pay Bills” on your EON dashboard b. Select a biller c. Input transaction details d. Select a source account e. Input OTP f. You have successfully paid for your bill through EON!

How do I pay my bill online with EON?

You can use the EON app to pay your bills online. Just download it from the Google Play Store or Apple App Store to enjoy a more seamless bills payment experience. Pay your bills through EON by following these steps: a. Go to “Pay Bills” on your EON dashboard b. Select a biller c. Input transaction details d. Select a source account e. Input OTP f. You have successfully paid for your bill through EON!

How long do the online fund transfers take?

There are two ways to make a fund transfer. InstaPay is available for instant transfers of Php 50,000 or less. If your transaction is valued more than Php 50,000, we recommend using PesoNet which has a cut off time of 3:00 pm. If sent before the cut-off, the recipient will receive it on or before 10:00 pm of the same day. Otherwise, it will be received the following day. If funds are not reflected in your recipient’s account within 24 hours, don’t hesitate to contact our 24-Hour Customer Service.

How long does the online top up take?

You can top up using your EON account instantly and it will be credited in real time. Depending on the merchant, some transactions make take up to 24 hours before it is fully processed. If your transaction doesn’t push through within 24 hours, please don’t hesitate to reach out to us!

How safe is it to conduct financial transactions with EON?

EON employs bank-grade security features to ensure a safe and reliable online money transfer. We use two-factor authentication (device registration and OTP) and comply with Bangko Sentral ng Pilipinas (BSP) regulations.

Is there a limit for my daily transactions?

This will depend on the type of account you have. For more information, please visit this link for more information: https://www.eonbankph.com/accounts/comparison_chart

What can I do if I’ve accidentally entered the wrong payment details?

Payment details can be modified at the review page of the transaction.

What is the cost of online fund transfer using EON?

You won’t have to pay additional fees if you use PESONET – it’s free of charge! Fund transfer online using INSTAPAY has a minimum fee of PhP 10 per transaction.

What transactions can customers do with an EON E-Money Account?

All EON users will be given access to the following services: ■ Cash-in through partner outlets ■ Fund Transfers ■ Receive Money ■ Visa POS ■ Visa E-Commerce ■ Buy Stuff Through EON ■ Pay Bills To have access to other services (including Send Money, ATM Withdrawals, and Remittances), users are encouraged to upgrade their starter accounts.

What types of online bills payment can I do with EON?

With EON, you can pay bills online for the following: cable, credit card, electricity, insurance, loan, school tuition fees, telecoms, and water.

When would a send money transaction fail?

Sending money from EON to EON, UnionBank, or other Philippine banks may be rejected due to the following: a. Your account has insufficient funds b. Incorrect or invalid account details of the receiver Your account will not be debited when a send money request is rejected due to the above reasons. As a reminder, please make sure to always provide the correct details when you send money to an EON user.

Where can I find my Transaction History?

You can access your transaction history at the bottom of your dashboard screen, listed as “Recent Transactions”. You can also expand this to show all the transactions you’ve made through EON.

Which banks or accounts are applicable for online fund transfer?

You can transfer to EON, UnionBank, other Philippine banks and even remittance centers! You can check the EON Website or your EON App for the complete list.

Will my bill be paid instantly?

EON gives you an easy and quick bills payment through the EON app. It is credited in real time, however depending on the merchant or biller, it may take a few business days to reflect the payment in their system.

Do I need an EON account to top up for games, telco, and transpo?

Yes, you need an EON account to access our online top up feature. Making an account is quick and easy! Download the EON PH app to see how convenient it is to load your gaming credits, prepaid utilities plan, and transportation cards.

How long does the online top up take?

All top up transactions are credited by EON to the merchant in real-time. Depending on the merchant, it may take up to 24 hours for your top up to be processed. If your transaction doesn’t push through within 24 hours, please don’t hesitate to reach out to us!

How safe is it to top up online with EON?

EON employs bank-grade security features to ensure a safe and secure way to top up your transport card. We use two-factor authentication (device registration and OTP) and comply with Bangko Sentral ng Pilipinas (BSP) regulations.

Do I need an EON account to top up my transport card?

Yes, you need an EON account to access our online top up feature. Making an account is quick and easy! Download the EON app to see how convenient it is to top up your transportation card.

How long does the online top up take?

All top up transactions are credited by EON to the merchant in real-time. Depending on the merchant, it may take up to 24 hours for your top up to be processed. If your transaction doesn’t push through within 24 hours, please don’t hesitate to reach out to us!

How safe is it to top up online with EON?

EON employs bank-grade security features to ensure a safe and secure way to top up your transport card. We use two-factor authentication (device registration and OTP) and comply with Bangko Sentral ng Pilipinas (BSP) regulations.

Why can’t I top up my transportation card?

Make sure you enter the correct top up amount and you have sufficient funds in your account for the transaction. If the transaction doesn't push through, please don't hesitate to reach out to us.

Do I need an EON account to top up my utilities?

Yes, you need an EON account to access our online top up feature. Making an account is quick and easy! Download the EON Bank PH app to see how convenient it is to load your prepaid utilities plans.

How long does the online top up take?

All top up transactions are credited in real-time. Depending on the merchant, it may take up to 24 hours for your top up to be processed. If your transaction doesn’t push through within 24 hours, please don’t hesitate to reach out to us!

How safe is it to top up online with EON?

EON employs bank-grade security features to ensure a safe and secure way to top up your utilities. We use two-factor authentication (device registration and OTP) and comply with Bangko Sentral ng Pilipinas (BSP) regulations.

Why can’t I top up my utilities?

Always remember to keep funds in your EON account! Make sure you enter the correct top up amount and you have enough funds for the transaction. If the transaction doesn't push through, please don't hesitate to reach out to us.

Can I request to upgrade two or more accounts at the same time?

Customers may request to upgrade one EON account at a time.

Can my upgrade request be rejected?

EON verifies your upgrade request and this may be accepted or declined based on our policies, and terms and conditions.

How long does it take to uprgade an EON account?

Upgrade requests usually just take 5-7 banking days to complete.

Will I need to undergo verification again if I upgrade from EON Lite to EON Pro?

The upgrade from EON Lite account to EON Pro will not undergo verification again, except when there's a change in your home address.

I already have an EON card (EON Prepaid or EON Cyber), do I need to open an EON account?

You can enroll your existing EON Prepaid or EON Cyber accounts by clicking “Open an Account” and selecting "Yes, I want to enroll my EON card". Enter your card number and complete the details being asked for our verification. Creating an account can make it easier for you to track transactions for each of your EON cards in the mobile app.

How can I open an account?

Opening an EON account is done digitally through the app. All you have to do is click on “Open an Account” and complete the steps to instantly get your EON Account. Please prepare Valid IDs as this will be asked during the account opening process. Don’t worry! We accept a wide list of IDs.

How can I register my new card through the EON App?

Linking your new EON card to your virtual account is easy. All you have to do is follow these steps: a. If you have an existing EON Account • Log in to your EON Account • Click "Accounts" and select “Enroll Card” • Select your card type • Input the required details • Undergo OTP verification • Create your profile • Take selfie • Your card is successfully enrolled! b. If you don’t have an EON Account • Click on the “Open an Account” button on the register page • Input required details • Undergo OTP verification • Create your profile • Take selfie • You have successfully created an account and enrolled your EON card!

How do I activate my EON account?

Download the EON PH app. Simply sign in to your EON account, click "Accounts" and enroll the account you want to link. Enter your 16-digit card number and click "Submit". And that's it! Your EON Prepaid Card is instantly activated.

What IDs are accepted to open an account?

We accept a wide variety of IDs. For recommended IDs, you only have to scan one of these IDs: • ACR (Alien Certificate Residency) • Company ID • Driver’s License • DSWD ID • GSIS or SSS or UMID • NBI clearance • OWWA ID • Pag-ibig Member ID • Passport • Philhealth ID • Postal ID • PRC ID • PWD ID • Senior Citizen ID • Solo Parent ID • School ID • TIN ID • Voter’s ID If you only have these IDs below, please prepare two IDs from this list: • 4Ps ID • AFP Dependent ID • Alien Certificate of Registration • Barangay Health Worker ID • Barangay ID • Company ID • Immigrant Certificate Registration • Police Clearance • Social Amelioration Card