EON Bank PH - Philippines’ First NEO Bank

EON Prepaid Account Terms of Use

You are one step closer to an exciting digital banking experience through your new EON Account. We would love to get you onboard now, so please make sure you have read, carefully, understood, and agree with these Terms of Use (the “Terms”). By clicking “I Agree”, you acknowledge that you have read and understood, and unconditionally agree to be bound by these Terms including all amendments, revisions and additions which We may effect from to time. You have the obligation to update yourself on the amended Terms governing the EON Account. Unless specified otherwise, these Terms, together with the EON Privacy Policy found at https://www.unionbankph.com/privacy-security apply to all types of EON Accounts. As used in these Terms, “We”, “Our”, “Us”, “Bank” or “UnionBank” refers to Union Bank of the Philippines.

Unless specified otherwise, these Terms apply to all types of EON Prepaid Accounts. The EON Cyber Account are governed by different Terms & Conditions. These Terms are subject to the applicable rules and regulations and other existing and future laws, rules, and regulations of the Philippines relating to the opening and maintenance of prepaid accounts, services, products, or facilities availed by the customer with the Bank.

Your EON Prepaid Account (“Account” or "EON Account"). An EON Prepaid Account refers to an electronic account under your name which you have consented to the opening of and are maintaining with Union Bank of the Philippines (“UnionBank”, “Bank”, “We”, “Our” or “Us”). You can have a maximum of ten (10) EON Accounts under your name subject to the allowable maximum Monthly Load Limit for all prepaid accounts held with UnionBank. Your EON Accounts shall be subject to these Terms. Your EON Account comes with an EON Card bearing the name and marks of UnionBank and you can use this Card for Point-of-Sale (POS) and ATM transactions, and is generally accepted in all VISA and BancNet accredited merchants worldwide. You can get your EON Card (“Card”) when you receive an EON Card Kit from our Partners or Partner Outlets. To know who our Partner Outlets are, please go to www.eonbankph.com .

Make sure to sign your Card and activate it by registering through the EON Channels. EON Channels shall refer to the EON website and/or EON mobile app (“EON App”) owned and developed by UnionBank and used by our customers like you. During registration/account opening, We will be asking you to provide us your full name, contact information, and other identification details that will help Us get to know you better and enable Us to better secure your Account.

You shall ensure and certify that the information you provide as required by UnionBank is valid, true, correct and complete and you agree to immediately and/or periodically update the same should there be any change, mistake or should they become inaccurate. You fully understand and agree that any and all information provided to the Bank may be used by UnionBank to provide the service or product you applied for or agreed to obtain from UnionBank. You fully understand that the contact information you have provided shall be used for all correspondences between us, unless We receive written notification of any change on said contact and/or other personal information so please inform us immediately of any contact detail changes.

Acceptance of your registration is at the sole discretion of the Bank as dictated by and subject to Our policies, processes, laws, or regulations. The Bank shall not be responsible for any failure in the registration process, and the Bank reserves the right to decline any applicant who fails to comply with Bank requirements if, in the Bank’s sole determination, the applicant’s availment of an EON Account would expose the Bank to any risks. You agree to hold the Bank free and harmless from any and all costs, liabilities or damages which you may suffer resulting from the Bank’s exercise of this discretion.

Once your Card is activated, you will have an Account with a maximum allowable account balance and features and benefits that depend on the Account Level that you have applied for. Any amount that will make your Account exceed the said maximum allowable account balance shall be accepted but automatically form part of your current balance which shall not be withdrawable until the first day of the succeeding month and to the extent only of the withdrawn amount in the available balance.

For Starter Restricted accounts, other than the monthly cash-in limit indicated, the aggregate cash-in or credit into the Account shall not exceed One Hundred Thousand Pesos (PhP100,000.00) annually and shall not be used for the sending or receiving of foreign remittances.

Your EON Account can be upgraded to other levels of EON Accounts using the EON Channels. When you request to be upgraded, you allow Us to validate the information you have submitted to Us and subject it to verification via our accredited partner agencies. We have the right to approve or decline your request to upgrade your EON Account based on the results of our verification.

You may request for another upgrade depending on your Account level, approval of which shall be at the Bank’s sole discretion. All EON Accounts are subject to these Terms of Use.

EON Account types have different limits and features and higher Account levels have additional features. To learn more about the different EON Accounts, their features, limits, and how each one works, please visit https://www.eonbankph.com/accounts/comparison_chart.

We reserve the right to change these limits and features at any time and you agree to frequently check Our website for any changes thereto.

All EON Cards shall remain the property of UnionBank and must be surrendered upon demand. It is non-transferable, and may be cancelled, repossessed, or revoked at any time without prior notice subject to applicable law.

Your Personal Identification Number (PIN) . We will give you a 6-digit PIN that you will need to avail of the features of your EON Card. For security purposes, please change the default PIN as soon as possible. You can do so by visiting the UnionBank ATM nearest you. Please keep your 6-digit PIN confidential and DO NOT share it with anyone as it will also serve as your PIN for your card transactions.

Only you should know your PIN. You are responsible for keeping it safe and for all transactions and inquiries made using your EON Account. Any transaction made using your PIN is conclusively presumed to have been made by you. You agree to hold UnionBank free and harmless from any and all losses, damages or liabilities you may suffer as a result of the use of your PIN.

Using your EON Card. Depending on the features and limits of your EON Account, you may use your EON Card to buy goods or pay for services wherever the Card is accepted. You may also withdraw cash from any Bancnet or VISA ATM. You may use your EON Card as long as the balance available is sufficient for the transaction being made.

We would like you to use your EON Card a lot but for security reasons, you agree that We have the right to limit the amount or number of transactions you can make, and decline transactions which can possibly be unauthorized. We cannot guarantee that your EON Card will always be honored by all merchants, so please be prepared to use an alternative payment method to settle your purchases in such eventuality. You agree to hold Us free and harmless from any claim for damages as a result of the failure of any Visa-affiliated merchant to honor your EON Card. We are also not responsible for any defective product or service you have bought through your EON Card.

Funding your EON Account. Fund your EON Account by cashing in through our available channels or any of our Partner Cash-In Outlets. Our list of Partner Cash-In Outlets is found at www.eonbankph.com, including the Cash-In fees, if any. You may also receive incoming funds from other UnionBank accounts. Some cash in channels may require pre-enrollment or security codes before allowing you to cash in.

The Monthly Load Limit is the maximum amount you can fund in your EON Account. When you fund your EON Account(s), We take into consideration all the other prepaid accounts you may have with UnionBank. If you have more than one (1) prepaid account issued by UnionBank, please be reminded that the Monthly Load Limit of all your prepaid accounts are subject to the Cash-in limit of your prepaid account with the highest limit. The Monthly Load Limit refreshes every month.

Please make sure that you have not exceeded your maximum cash-in limit as defined by the level of your EON Account. The Bank may set minimum or maximum transaction limits as required by Partner Cash-In Outlets or as may be set under applicable laws.

Cash-Ins in the form of cash or fund transfer will only be made available in your Account after verification or after the settlement / clearing period under existing BSP / clearing house rules and regulations, and in accordance with the terms of Our agreement with the Partner / Partner Outlets. Once the Cash-In amount has been received / collected by the Bank, you will see it reflected in your Account. You authorize the Bank to charge back any spurious, defective, erroneous or lost item credited to the Account regardless of the time that has elapsed, whether or not the item itself can be returned.

The Bank reserves the right to refuse to accept certain items for crediting to your Account or return all or part of the amount credited, at its sole discretion. The Bank shall not be responsible for resulting entries based on erroneous or illegible account numbers provided to Us, other banks or our Partners / Partner Outlets. If the Bank refuses to accept items for crediting, or accepts them conditionally, the Bank is not responsible for any consequences You may suffer therefrom. You hold the Bank free and harmless from liability for any credits / fund transfer / Cash-In made in violation of any law, rules or circulars.

Fund Transfers / Send Money. You may send money from your own Account/s to another UnionBank account or third-party accounts with other local banks and other remittance partners provided that: (1) there are sufficient funds available in your source Account; (2), the information provided are complete, correct and valid; and (3) the total amount of the transaction(s) do not exceed the allowable limits set by the Bank or you. You hereby agree that all fund transfers shall be subject to such transaction limits, cut-off periods, service fees, and other policies that may be imposed by the Bank and by the relevant electronic funds transfer service provider or network such as, but not limited to, InstaPay and PESONet. The Bank shall not be liable for any omission on your part to make all or any of the payments or for late payments made by you or due to circumstances beyond the reasonable control of the Bank. The Bank shall likewise not be liable for losses, costs or damages for failed or incorrect fund transfers resulting from errors or inaccurate information you provide us with. You guarantee and warrant the validity and legality of the underlying transactions and payments you make every time you transfer funds or Send Money.

Withdrawals. Depending on your EON Account level, you may only withdraw an amount equivalent to your Account balance after deduction of applicable fees / charges. We are not responsible for any consequences which You may suffer from any withdrawals or attempted withdrawals made on your Account.

Paying bills. You can pay bills using your EON Account through any of our available channels as long as your balance is sufficient to cover the amount that you are paying. Once you have provided Us with the biller’s details, amount and other relevant information required, this is binding on you and We will process your bill payment based on your instructions. You are responsible for paying your bills on time and in making sure that the details of the recipient and payment amount are correct. We are not liable to you or your biller in case you paid late, made a mistake or provided us with incomplete details in the amount, payee details or if the payment does not push through for whatever reason including but not limited to insufficiency of the funds in your EON Account. You hold us free and harmless for all costs, damages or liabilities that may be caused to you or your biller arising from our reliance on your instructions. In the event of errors, breakdown or failure of third party systems which the Bank is connected to or used by the Bank to electronically transfer funds We will comply with your fund transfer instruction as soon as the third party system has been restored.

Buy Load. You may buy Telecom Load (GLOBE, SMART, and SUN networks) and top up from your enrolled Account to: (1) your own mobile number/account; and (2) other user-identified mobile numbers/other accounts. You may also top up your gaming accounts by buying Gaming Load from your enrolled Account by entering your account details and amount to transfer. There is no enrolment of mobile numbers/accounts required for this service. The denominations available for each Telecom Load and/or Gaming Load are subject to their availability with the electronic load vendor. Your Account shall be debited for your load purchase and applicable fees, if any, the same day as you buy load / make a top up request. You understand that all Buy Load & Top Up transactions are subject to the availability and reliability of your telecommunication network connection, the electronic load vendor’s receipt of transaction request and load denomination availability

Refunds or Cancellation of Transactions. You agree that in the event that your purchase transaction is cancelled and/or your EON Account is due for a refund (that is, the merchant has approved the refund or cancellation request), the amount that the Bank shall credit back is based on the received credit memo or credit instructions from the merchant or remitting bank. You agree that the Bank is not liable for any loss or liability caused to you or any party because of the cancellation or refund, or any delay in its crediting that is not attributable to the gross negligence or fault of the Bank.

Renewing or replacing your EON Card. Your EON Card is valid from the date of its issuance or renewal up to the last day of the month indicated in front of the card (“Expiry Date”). If your Card is captured and can no longer be claimed from the ATM, or in case you are unable to use it due to expiry, unintended damage, or defect, just buy another EON Card Kit, and link the EON Card to your EON Account through our available channels. Fee paid to the Partner Outlet will be credited back to you if you replaced your Card due to expiry.

Reporting your lost EON Card. You are responsible for your EON Card. If it is lost or stolen, please lock it immediately via the lock and unlock feature available in EON Channels, and immediately report this to EON Customer Support, the details of which are found below. Your failure to do both (locking and reporting) shall result in all charges being considered binding on you and for your account.

Monitoring your transactions. Keep track of transactions through our available EON Channels. All transactions recorded on your Account shall be considered correct and authorized by you. If you find any discrepancies, please report it immediately to EON Customer Support. We will consider your transactions valid if We do not hear from you within thirty (30) calendar days from transaction date.

For any disputed transactions, please contact the EON Customer Support of which the details are provided below. Please be ready with the details of your transaction when you contact Us. If you do contact EON Customer Support within thirty (30) calendar days from transaction date, the amount of the disputed item may no longer be recovered by You.

The Bank will exert its best efforts to determine whether an error occurred within a period of 90 calendar days to investigate the complaint or question from the time you informed us of the disputed transaction. Third parties, such as Visa or ATM networks, may charge the Bank an administrative fee for investigating such disputes, in which case, you shall be liable to reimburse the Bank for such administrative costs and expenses incurred. The Bank records shall be conclusive on the amount of the Cash-In / fund transfer for credit to your Account(s) despite discrepancies. You agree that in cases of conflict between the your records and Ours, the Bank’s records shall at all times prevail.

Transaction fees and limits. We will charge you for some transactions using your EON Account, such as cash-in, Annual Fees, among others. The details of said fees are found in https://www.eonbankph.com/accounts/full_details

You agree to pay the charges that may be imposed by the Bank when availing of EON Services and using EON Channels and the standard SMS and call rates that will apply. We will deduct the charges directly from your Account balance as these are incurred. You have the obligation to keep updating yourself of these fees and charges and your use of your EON Account or the EON Channels shall be equivalent to your acceptance of said terms, fees and charges.

  1. You are also responsible for paying any and all taxes due or may be imposed from your use of the EON Account and channels. You authorize the Bank to automatically charge or debit your Account for any and all such taxes due and required to be withheld by the Bank.
  2. We reserve the right to change the charges, fees, or other terms described in these Terms and Conditions and as made available to you or indicated above. When changes are made and/or fees, charges or other material terms are added we will update this Terms of Use, and either send a notice to you at the address shown on our records or send you an email.
  3. You agree that the Bank has the right to debit your Account for any amount previously credited, if uncollected, or if such crediting is erroneous.
  4. You agree to be responsible to check the EON Channels from time to time, for any updates to these Terms and Conditions and you further agree that your continued use of the EON App after any of the changes to the Terms and Conditions take effect will constitute your consent and adherence to such changes.
  5. As always, you may choose to decline changes by discontinuing the Accounts or services to which these changes relate but charges already incurred shall remain due from and payable by you. We also reserve the option, in Our business judgment, to waive, reduce or reverse charges or fees for individual situations.

You acknowledge that there may be parties other than UnionBank, including third-party ATM operators and other third parties, that may subsequently have a role in the provision of the EON Account, EON Card or services related to its use and thus may impose other fees for the use of the EON Account/Card or services related to it. Such fees will be disclosed by the party charging it at the time the services are used and you authorize the Bank to deduct such fees from the Card. Unless UnionBank has waived said amount, UnionBank shall charge a fee to the Cardholder in respect of each cash withdrawal made using the Card for which a charge is made by Visa or Bancnet in accordance with UnionBank's schedule of fees from time to time then in force.

Deactivating and Terminating your EON Account. Your EON Account may be deactivated or terminated either by Us or you. You can stop using your EON Account at any time. You may submit a written request to Us through EON Customer Support if you no longer wish to use your EON Account. We will return any funds remaining in your EON Account upon closure less fees and charges which may be due to the Bank which will be deducted from the funds remaining in your EON Account.

You agree that We have the right to close your Account(s) and/or deactivate Cards in the following instances:

  1. If the Account has insufficient funds to pay for any charges or fees that the Bank may impose from time to time;
  2. If the Account exceeds the allowable limits depending on the EON Account level;
  3. If We discover that an Account is fictitious, contains misrepresentations or falsities, or should you fail to provide any information We need;
  4. If the Account is compromised, or is in any way being used or suspected to be used for any fraudulent, criminal or unlawful activities or transactions;
  5. If in Our perception, the Account exposes the Ban to any kind of risk such as but not limited to financial, operational, legal, reputational, regulatory or other risks;
  6. If in Our sole determination, there exists circumstances that warrant termination or closure of the Account such as but not limited to you failing to abide by these Terms.

You agree to hold Us free and harmless from any and all liabilities, claims and demands of whatever kind or nature arising from the closure of your Account whether done by You or Us, and/or deactivation of your Card. You also agree to hold Us free and harmless should we report the Account closure and the reasons therefore to BSP, Bankers Association of the Philippines (BAP) or any other central monitoring entity or bureau established by the BAP or BSP.

Protecting your EON Account. We apply security measures that protect your EON Account from unauthorized use and fraudulent transactions. However, We will not be able to control instances where you have compromised the security of your EON Account by sharing sensitive data such as your Account details and Card information to anyone or have performed acts that enabled others to gain access to such data.

Please make sure to keep your EON Account and Card information private and strictly confidential. DO NOT share this with anyone else including other person/s, groups, institutions, or websites. We are not responsible for any losses, damages, penalties and liabilities of any kind incurred by You or any third party because you have shared Your information, unless the damage, loss, or liability has been conclusively proven and adjudged with finality by the appropriate court to have been solely and directly caused by Our gross negligence or fault.

Personal Information and Data Sharing. You agree and authorize the Bank to: (1) use and verify your Personal Information for the purposes set forth in the EON Privacy Policy; (2) share your Transactional Data as defined in the EON Privacy Policy to EON’s partners which are necessary for the fulfillment of service jointly provided by EON and its Partner (e.g. customer support, reconciliation, and settlement purposes) and (3) process your Personal Data to the extent that the Bank otherwise determines is necessary and/or advisable, in its sole discretion, to comply with applicable law. For more information on your rights as a data subject, you may review the EON’s Privacy Policy at https://www.unionbankph.com/privacy-security.

Limits of Our Liability. Your acceptance of these Terms of Use and/or Your continued use of Your EON Account means that You agree that We are not liable for any loss or damage suffered by You or any third party as a consequence of:

  1. Your use or misuse of the EON Account, EON Card or EON Channels;
  2. Any fraud or misrepresentation on your submissions or reports to Us whether or not We relied on such misrepresentation;
  3. Incomplete, inaccurate, incorrect information You provide Us;
  4. Your transactions;
  5. The effect of the provisions of Republic Act No. 1405 or the Bank Secrecy Law, as amended; applicable provisions of the General Banking Act and pertinent laws or regulations related to said law or these Terms of Use;
  6. Insufficient funding of your EON Account;
  7. Bad faith, fraud or misrepresentation on Your part or on the part of any third party;
  8. Errors, breakdown or failure of third-party systems which the Bank is connected to or used by the Bank in relation to the EON Account, Card or EON/Bank services.

We are not liable for any failure to provide any service or to perform any obligation, or for any loss, damage, injury or claim of whatever nature that You may suffer in connection with the use of the Bank’s systems, due to any fortuitous event, typhoons, floods, public disturbances, pandemics and calamities or any act or circumstance beyond Our control, such as but not limited to:

  1. Prolonged power outages, breakdown in computers and communication facilities, and other similar cases;
  2. Inaccurate, incomplete or delayed information received by your due to distruion or failure of any communication device.

Compliance with existing laws. Your EON Account is a duly-authorized electronic money product as per Bangko Sentral ng Pilipinas (BSP) Circular 649 and is covered by the Anti-Money Laundering Law. It may only be redeemed at face value, does not earn interest nor rewards and other similar incentives convertible to cash, nor be purchased at a discount. It is not considered a deposit account and is not insured with the PDIC. You agree to follow these laws when you use your EON Account. If you misuse your EON Account and violate the rules applicable to it, you agree that We have the right to suspend or terminate your account. Union Bank of the Philippines is regulated and supervised by the Bangko Sentral ng Pilipinas (BSP) with email address consumeraffairs@bsp.gov.ph.

Amendment. The Bank may amend or change provisions in these Terms at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. If the change is made for security purposes and to prevent further losses, the Bank can implement such change without prior notice. Your continued use of your EON Account signifies your knowledge and agreement of any changes We implement.

EON Customer Support. Our website is www.eonbankph.com and you may contact Us on our website or through the following:

  1. Facebook: /eonbankph
  2. Twitter: @eonbankph
  3. Email: heretohelp@eonbankph.com